Refund policy

Sure Yash 👍
Here are ready-to-use policy pages for Platinum Shop that comply with standard Razorpay merchant onboarding requirements (Refund, Shipping, Cancellation, Privacy, Terms).

You can copy-paste these into your website and adjust minor details like email, phone, address, timelines if needed.

📜 Refund & Return Policy

Last Updated: [Add Date]

At Platinum Shop, customer satisfaction is our priority. Please read our refund and return policy carefully.

1. Returns

Returns are accepted within 7 days of delivery.
Items must be unused, unwashed, and in original packaging with tags intact.
Customized or personalized products are not eligible for return unless defective.

2. Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection.
Approved refunds will be processed within 5–7 business days.
Refund will be credited to the original payment method via Razorpay.

3. Non-Refundable Items

Gift cards
Final sale items
Customized products (unless damaged)

4. Damaged or Wrong Product